About this policy
We understand that privacy and the security of your personal information is extremely important. This policy sets out what we do with your information, where and how we collect it, as well as your rights over any personal information we hold about you.
Who are we?
When we say 'we' or 'us' in this policy, we are referring to Red Eagle Tech Ltd (registered office: Rouen House, Rouen Road, Norwich, Norfolk, NR1 1RB).
What sort of information do we hold?
Information that you provide to us when you submit an enquiry to us;
Information about the products and services that you may purchase from us; and
The contact details that you provide to us.
Our legal basis for processing your personal information
Whenever we process your personal information we have to have something called a "legal basis" for what we do. The different legal bases we might rely on are:
Consent: You have told us you are happy for us to process your personal information for a specific purpose;
Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights;
Performance of a contract: We must process your personal information in order to be able to provide you with one of our products or services;
Prevention of fraud: Where we are required to process your data in order to protect us and our clients from fraud or money laundering;
Vital interests: The processing of your personal information is necessary to protect you or someone else's life;
Public information: Where we process personal information which you have already made public;
Legal claims: The processing of your personal information is necessary for the establishment, exercise or defence of legal claims or whenever courts are acting in their judicial capacity; and
Legal obligation: We are required to process your personal information by law
How do we use your information?
We may use your information in the following ways:
Contacting you - we use your personal information to contact you: for example, by telephone or email, in relation to any questions you have raised with us, either via email, telephone, video conference, secure messaging app or within the Red Eagle Tech website and to discuss the status of your account with us or to respond to content access requests.
To provide information and support - we need to use your personal information to make information and updates available to you via the contact details you have provided.
To provide products and services - we need to use your personal information to provide products and services that you may purchase from us.
Cookies
Cookies are small text files that are placed on your device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. You can find out more about our use of cookies on the cookie policy page.
Who we might share your information with
Our service providers
We sometimes work with partners and suppliers so that they can help us provide the products and services you require from us. These third parties process your personal information on our behalf and are required to meet our standards of privacy and security before doing so. We only share information that allows them to provide their services to us or to facilitate them providing their services to you.
Other organisations and individuals
We may share your personal information in certain scenarios. For example:
If we are discussing selling or transferring part or all of our business, we may share information about you to prospective purchasers and their advisers - but only so they can evaluate the relevant business; or
If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so that you can continue to trade with them.
If we are required to by law, under any code of practice by which we are bound or where we are asked to do so by a public or regulatory authority such as the police;
If we need to do so in order to exercise or protect our legal rights, users, systems and services; or
In response to requests from individuals (or their representatives) seeking to protect their rights or the rights of others. We will only share your personal information in response to requests which do not override your privacy interests. For example, we will not share your personal information with individuals who are merely curious about you, but we will share your personal information to e.g. insurers, solicitors, employers etc. which have a legitimate interest in your personal information.
International transfers of your data
From time to time we may transfer your personal information to suppliers or service providers based outside of the European Economic Area for the purposes described in this privacy policy (please see the "Who might we share your personal information with?" section above for further details). If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law.
Your rights
You have a number of rights under data protection legislation which, in certain circumstances, you may be able to exercise in relation to the personal information we process about you.
These include:
the right to access a copy of the personal information we hold about you;
the right to correction of inaccurate personal information we hold about you;
the right to restrict our use of your personal information;
the right to be forgotten;
the right of data portability; and
the right to object to our use of your personal information.
Where we rely on consent as the legal basis on which we process your personal information, you may also withdraw that consent at any time.
If you are seeking to exercise any of these rights, please contact us using the details in the contact us section of this website. Please note that we will need to verify your identity before we can fulfil any of your rights under data protection law. This helps us to protect the personal information belonging to our clients against fraudulent requests.
How long do we keep your personal information for?
We will keep your personal information for the purposes set out in this privacy policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary. In most cases, our retention period will come to an end 7 years after the end of your relationship with us.
Security
We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:
We limit physical access to our buildings and user access to our systems to only those that are entitled to be there;
We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems and data;
Systems are proactively monitored through a "detect and respond" information security function;
We utilise industry "good practice" standards to support the maintenance of a robust information security management system; and
We enforce a "need to know" policy, for access to any data or systems.
Contact us
If you have a question or a complaint about this policy, or the way your personal information is processed, please contact us using the details in the contact us section of this website.
Policy change
This privacy policy was most recently updated in June 2024.
