Which agreement applies?
Each Red Eagle Tech product sold online has its own published agreement, written in plain English and accepted as part of buying that product. Work we deliver under a Statement of Work, and products without their own agreement, fall under our general terms and conditions. The table below is the definitive map.
| Agreement | What it governs | How it is accepted |
|---|---|---|
| CDR API terms of service | The Content Disarm and Reconstruction (CDR) API, including its account portal and documentation | Tick-box at account registration (or first use of the API) |
| Managed IT support - master services agreement | Our managed IT support packages (Core, Advanced, Complete and the VIP packages) | Tick-box at online checkout |
| General terms and conditions | Bespoke software, system integration, SEO and other services engaged under a Statement of Work, and SaaS products that do not have their own agreement | Signed Statement of Work, electronic acceptance, or use of the applicable service |
Where a product has its own agreement, that agreement governs it exclusively - the general terms and conditions do not apply to it.
Policies and programmes
Privacy policy - how we handle personal data as a controller. Red Eagle Tech Ltd is registered with the Information Commissioner's Office under reference ZB763188.
Cookie policy - the cookies this website uses and how to control them.
Vulnerability disclosure programme - how to report a security vulnerability to us responsibly.
Sub-processor register
Where we act as a data processor - for the CDR API and for our managed IT support services - our authorised sub-processors are set out in the applicable agreement (Schedule 1 of the CDR API terms of service and Schedule 3 of the master services agreement), described by role and processing location.
The consolidated Sub-processor Register - naming each provider, its role, its processing location and the transfer safeguard that applies - is available to customers and prospective customers on request: email hello@redeagle.tech. Customers receive at least 30 days' advance written notice of any addition or replacement, with a right to object, under the change mechanisms in those agreements.
Certificates and insurance
Certificates for the professional indemnity and cyber insurance referred to in our agreements are available on request via the contact us page.
Changes to this page
This page was last updated on 30 July 2026, when it was introduced.
