Quick answer (July 2026): most UK small and medium businesses pay £30-£150 per user per month for managed IT support. £50-£85 is the realistic mid-market band; security-led packages run £85-£150. Ad-hoc break-fix costs £70-£150 an hour. Our own prices: Core £69, Advanced £100, Complete £160 per user/month ex VAT, with MDR (managed detection and response) included - and you can work out your exact cost below, then buy online.
Written for UK business owners and managers pricing up IT support - whether you're comparing your first quotes, sense-checking your current bill or deciding between hiring and outsourcing.
How much does IT support cost? Ask five UK providers and you'll get four ranges, three "it depends" and precisely zero prices you can act on. We tore down every page ranking for this question in July 2026 - twelve of them - and not one ends in a number you can buy. So this guide does something different: it gives you the honest market bands, the anatomy behind them, the extras nobody mentions until the invoice, and a calculator that resolves to our actual published prices rather than a "request a quote" form.
IT support costs at a glance
Here's what monthly IT support actually adds up to at typical UK team sizes, using the market bands we verified across ten-plus provider pricing guides in July 2026 - alongside what the same team costs with us. Every figure is per month, ex VAT.
| Team size | Basic band £30-£55/user |
Standard band £45-£85/user |
Security-led band £85-£150/user |
Red Eagle Tech from (Core £69/user) |
|---|---|---|---|---|
| 1-2 people | Rarely served - minimum charges and user floors apply at most providers | VIP from £100/user | ||
| 5 people | £150-£275 | £225-£425 | £425-£750 | £345 |
| 10 people | £300-£550 | £450-£850 | £850-£1.5k | £690 |
| 15 people | £450-£825 | £675-£1.3k | £1.3k-£2.3k | £1,035 |
| 25 people | £750-£1.4k | £1.1k-£2.1k | £2.1k-£3.8k | £1,725 |
Those bands square with what individual providers publish: one national guide puts a 10-person business at £400-£900 a month and a 25-person business at £1k-£2k; another puts 10 users at £500-£800. Independent sources bracket the same territory - a comparison site puts per-user support at £25-£75 (September 2025), and a trade procurement guide's three tiers (£30-£50, £50-£80, £80-£150) mirror the bands above almost exactly. The wide spread isn't noise - it's scope. A £300-a-month quote and a £1.5k-a-month quote for the same ten people are not buying the same protection, which is what the rest of this guide unpacks.
One caution before you anchor on any headline rate: the cheapest per-user prices quoted in AI summaries and comparison pages are often remote-helpdesk-only plans - no endpoint security, no proactive maintenance, servers charged separately. A £14-per-user helpdesk plan and a £69-per-user managed plan with 24/7 managed detection and response differ by an entire security operation, not £55.
What you'll pay per user: the 2026 UK market bands
UK managed IT support in 2026 clusters into three bands. The labels vary by provider; the underlying scope ladder is remarkably consistent.
Basic: £30-£55 per user/month
A helpdesk with an SLA (service-level agreement), remote monitoring, patching, antivirus and backup monitoring. What's typically missing is the proactive layer: no EDR (endpoint detection and response), little preventative maintenance, no strategy input and onsite visits chargeable. This band keeps a simple business running; it doesn't keep a determined attacker out.
Standard: £45-£85 per user/month - the mid-market sweet spot
Everything in basic plus proactive maintenance, EDR, email security, MFA management and regular service reviews. Most UK SMEs with 10-100 staff land here, and most provider guides call £55-£85 the sweet spot for good reason: it's the first band where the provider is paid to prevent problems rather than just respond to them.
Security-led: £85-£150 per user/month
The premium band adds what insurers and regulators increasingly expect: managed detection and response (MDR) or SOC monitoring, compliance support, strategic reviews and often 24/7 cover. If your sector handles client money, health data or legal files, this is the band your risk profile points at - and it's where the market puts the security stack we include at every tier.
Two adjustments apply across all three bands. London and the south-east carry a premium - guides put it anywhere from 10% to 35% over regional rates. And extending cover to 24/7 adds either £15-£30 per user per month or 30-50% to the package price, depending on how the provider structures it.
Work out your IT support cost (and see prices you can actually buy)
Most IT support calculators output a vague range, email you the answer or hand you to a sales call. This one doesn't. The Red Eagle Tech figures below are rendered live from our published price list - the same numbers Stripe bills when you buy - alongside the market context, so you can see exactly where a real quote sits.
IT support cost calculator
Core
RecommendedAdvanced
RecommendedComplete
RecommendedBusiness packages start at 3 users - for 1-2 people, our VIP packages are built exactly for you.
VIP cover - executive-grade support from a single seat, for directors, partners and micro teams:
VIP A
RecommendedVIP B
RecommendedVIP C
RecommendedDirectors or executives only? See VIP cover from £100/user.
Teams over 25 are quoted individually - but unlike everyone else, we'll still show you the numbers. Our published per-user rates, as a guide: (all + VAT).
At this size, co-managed IT (your internal person plus our team and tooling behind them) is often the right shape - the market comparison and in-house maths below still apply.
A standard, proactive UK provider typically charges £45-£85/user/month (£450-£850/month for 10 users, ex VAT).
Quotes under £45/user are a red flag - MSP tooling alone costs £20-£25/user before anyone answers a ticket.
The DIY alternative: one junior IT technician really costs about £41k-£46k a year (£34,314 median salary plus 20-35% employer on-costs) - and nobody sensibly hires one for a team this size, which is exactly why support is priced per user. Your Advanced cost above works out at £12,000 a year, with cover that one person cannot match.
How we worked this out
Your inputs: team size, support level and billing term.
Red Eagle Tech prices are live from our published price list - the same figures Stripe bills when you buy. They cannot drift from the managed IT support page.
Market bands: consensus of ten-plus UK provider pricing guides (calibrated July 2026) - basic £30-£55, standard £45-£85, security-led £85-£150 per user/month ex VAT.
In-house anchors: IT support technician £34,314 median (ONS ASHE-based, 2025); IT manager £55,000 median (ITJobsWatch, July 2026); plus 20-35% employer on-costs.
Market and in-house figures are illustrative estimates based on the sources in this article; the Red Eagle Tech figures are actual buyable prices, ex VAT.
The full price card at a glance - every package, every price, nothing gated:
| Package | Users | Monthly rolling per user/month |
Annual (save 10%) per user/month, billed yearly |
P1 response |
|---|---|---|---|---|
| Core | 3-25 | £69 | £62.10 (£745.20/user/year) | 1 business hour |
| Advanced | 5-25 | £100 | £90 (£1,080/user/year) | 30 business minutes |
| Complete | 10-25 | £160 | £144 (£1,728/user/year) | 30 business minutes |
| VIP A (VIP) | 1-5 | £100 | £90 (£1,080/user/year) | 1 business hour |
| VIP B (VIP) | 1-5 | £160 | £144 (£1,728/user/year) | 1 business hour |
| VIP C (VIP) | 1-5 | £220 | £198 (£2,376/user/year) | 1 business hour |
All prices ex VAT. Every package includes CrowdStrike Falcon Complete managed detection and response, monthly rolling terms, free onboarding and free exit. Rendered live from the same price list our checkout bills from.
Our prices, in full (and why that's rare)
Of the 15 UK MSPs we surveyed in July 2026, only 5 publish any pricing at all - and none let you check out online. We couldn't find another UK MSP you can buy from online, which is why every cost page you'll read ends the same way: "get in touch for a quote". We publish the whole price card instead, because comparing quotes shouldn't take three discovery calls.
The number that matters most when you compare us against the bands above: every Red Eagle Tech tier includes CrowdStrike Falcon Complete - 24/7 managed detection and response run by a professional threat-hunting team. The market treats MDR/SOC-grade security as the defining feature of the £85-£150 premium band; our Core tier carries it at £69 per user. If you're comparing quotes, that single line item moves a "standard band" price into "security-led band" cover.
Two more pricing structures you won't find elsewhere. First, micro businesses aren't priced out: most providers carry minimum charges (£140-£500 a month) or user floors that quietly exclude 1-4-person firms, while our VIP packages cover teams of one to five from £100 per user. Second, the commitment terms are inverted: the UK norm is a 12-month minimum with chargeable onboarding, whereas all our packages are monthly rolling with free onboarding and free exit - annual prepay is there if you want it, and takes 10% off.
What drives the price up or down
When two quotes for the same headcount differ by £50 a user, one of these six factors is almost always the reason.
| Cost driver | Typical effect on price |
|---|---|
| Security depth | The biggest single swing. EDR moves you into the standard band; MDR/SOC monitoring is what defines the £85-£150 band at most providers. |
| Cover hours | 24/7 support adds £15-£30 per user/month, or 30-50% on the package price, depending on how the provider structures it. |
| Servers and infrastructure | Per-device elements run £15-£50 per device/month, with servers "considerably more" - a business with on-premise kit pays more than a cloud-only one at the same headcount. |
| Onsite expectations | Remote-first keeps costs down; where onsite visits sit outside scope, call-outs run £75-£125 an hour. |
| Location | London and south-east providers charge a 10-35% premium over regional rates for like-for-like scope. |
| Sector compliance | Regulated sectors (legal, financial services, healthcare) add audit, compliance and documentation workload - guides put the uplift at 25-40%. |
Notice what's not on the list: company size barely moves the per-user rate. A 5-person firm and a 25-person firm pay similar per-user prices (the smaller firm sometimes slightly more, through minimum charges). What changes with size is the total - and, past about 50 staff, whether outsourcing is still the right shape at all (more on that below).
Why support costs more than it did two years ago
Provider cost bases moved sharply through 2025 and 2026, and quotes moved with them. Employer National Insurance rose from 13.8% to 15% in April 2025, with the threshold dropping from £9,100 to £5,000 - roughly £900 a year extra on a typical technician's salary. The National Living Wage rose again in April 2026 to £12.71 an hour (+4.1%), compounding 2025's 6.7% rise across helpdesk pay.
Microsoft moved twice as well: annual-commitment plans billed monthly picked up a 5% surcharge in April 2025, and July 2026 brings the largest Microsoft 365 repricing since 2022 - Business Standard up 12% and Office 365 E3 up 13% at US list (announced December 2025). Industry surveys describe the provider side the same way: rising delivery costs against cautious buyers. If your renewal has landed higher this year, this is why - and it's also why a quote that hasn't moved at all deserves a scope question rather than a celebration.
Pricing models decoded
UK providers sell the same hours and tooling through five different pricing shapes. Knowing which shape a quote uses is half the comparison battle.
Per user per month - the default
One price per person, covering them and the devices they use: £30-£150 per user depending on band. It's the dominant model because it scales cleanly with headcount and makes budgeting trivial. Watch for what "per user" excludes - servers, licences and out-of-hours are the usual carve-outs.
Per device
£15-£50 per device per month, servers priced separately and higher. Fairer than per-user where staff share workstations - warehouses, clinics, hot-desking call centres. Some providers charge a hybrid of per-user and per-endpoint; nothing wrong with that, but it makes headline rates incomparable until you total them.
Break-fix and ad hoc: £70-£150 an hour
Pay when something breaks: £70-£150 an hour with most UK providers clustering at £90-£120, plus call-out minimums. It looks cheap in a quiet month and brutal in a bad one. The deeper problem is the incentive: a break-fix provider earns when your systems fail, a managed provider earns margin when they don't. One of those business models is aligned with yours.
Pre-paid hours
Blocks of 10-40 hours bought upfront at £78-£120 an hour - the more you bank, the lower the rate. A reasonable halfway house for genuinely low-touch businesses, but the hours expire at some providers, and nobody's monitoring anything between tickets.
Co-managed
You keep an internal IT person or team; the provider supplies tooling, escalation and cover from roughly £23 per user per month. This is the model that makes sense from about 50 staff, where a hybrid beats both pure outsourcing and a lonely in-house hire.
Whichever shape a quote arrives in, convert it to a single number before comparing: total cost per month, all users, all devices, all included services, ex VAT. The models exist for good reasons; they're also very effective at hiding a 40% price difference in plain sight.
The £45 red flag: why suspiciously cheap IT support is expensive
Here's the arithmetic nobody puts next to their bargain price. Before a provider answers a single ticket, the toolset behind proper managed support - remote monitoring and management, patching, endpoint security, backup, email protection - costs them roughly £20-£25 per user per month at trade prices. Sustainable staffing adds another £17-£25 per user in labour. Add premises, insurance and margin, and a full-scope package simply cannot exist much below £45 per user.
So what does a £25-£30 quote actually mean? One of three things: scope has been stripped (helpdesk only, no security stack, servers extra), the extras will find you later (call-out fees, project rates, out-of-hours charges), or the provider is staffed too thin to answer when it matters. The providers themselves say as much - one pricing page bluntly warns readers to "be very wary" of anything below roughly £40 per person per month for remote support, another flags £10-per-user offers as hidden-cost bait, and an MSP's own May 2026 analysis puts the realistic range at £45-£95 and calls anything below £45 either scope-stripped or sold at a loss. The arithmetic checks out from public prices alone: Microsoft 365 Business Premium retails at about £18 per user per month before any monitoring, backup or security tooling is added.
What the false economy costs: a cyber attack costs the average UK small business £3,398 - over £5k once you pass 50 staff (Vodafone Business, April 2025) - and the government's Cyber Security Breaches Survey 2025/26 found 42% of micro, 46% of small and 65% of medium businesses identified a breach or attack in the previous year. Most incidents cost little and most businesses restore within a day; the tail is what you're insuring against - among breaches with a material outcome and a real cost, the worst 10% run past £12.5k. One bad month wipes out years of saving £30 a user. We've covered what downtime really costs UK businesses in its own guide.
Cheap support also fails quietly in ways an invoice never shows: tickets you stop raising because the response is slow ("pay in hesitation"), maintenance that never happens and security questionnaires you can't answer when a customer - or a cyber insurer - asks. If insurance is part of your risk picture, our cyber insurance cost calculator shows how the controls a good provider runs directly cut your premium, and our guide to cybersecurity basics for UK SMEs covers the fundamentals those questionnaires test.
IT support vs hiring in-house: the short version
At some point every growing business asks whether the support bill should become a salary instead. The honest answer depends almost entirely on headcount.
A UK IT support technician earns about £34,314 at the median (ONS ASHE-based, 2025; advertised-vacancy medians run about £5k lower because adverts skew junior). Add employer National Insurance - 15% above just £5,000 since April 2025 - plus pension, training and tools at 20-35% all-in, and the true cost is £41k-£46k a year - for one person, with one skill set, who takes holidays, goes off sick and can't watch your network at 3am. An IT manager runs £55k at the median (ITJobsWatch, July 2026), or £66k-£74k all-in. The industry's own calculators quietly agree: the standard MSP comparison assumes a £30k salary plus a 43% burden, with one technician supporting up to 60 users.
Put that against the per-user maths. Ten people on our Core tier cost £8,280 a year ex VAT - roughly a fifth of one technician's true cost - and get a whole team plus a 24/7 security operation no single hire can offer. Even at 25 staff on the top business tier, outsourced support costs less than the loaded cost of one mid-level IT hire.
Where does in-house win? From around 50 staff, the arithmetic genuinely opens up: there's enough daily work to fill a role, and having someone in the building has value no SLA matches. Between 50 and 75 staff is the grey zone where co-managed IT - your person for the day-to-day, a provider for tooling, escalation and cover - usually beats both pure options. Past 100, most businesses run an internal team and buy specialist depth per project. If you're weighing this decision seriously, the full build-vs-buy treatment deserves its own analysis: factor in recruitment costs, cover for absence, and what happens to response times when your one IT person resigns.
Not ready for a full-time hire? That's exactly the gap managed support fills - a whole team, enterprise security and predictable per-user pricing, from three users on business packages or a single seat on VIP. Compare our packages against those salary numbers.
How to compare IT support quotes like-for-like
Two quotes are only comparable once they describe the same thing. Before you weigh prices, normalise both against this checklist:
- Same scope? Users covered, devices covered, servers included or per-device extras - convert everything to one all-in monthly total.
- Same security depth? Antivirus, EDR or full MDR/SOC - this is the single biggest price driver, and the difference between the £45 band and the £95 band. Ask which named products are included.
- Same hours? Business hours, extended or 24/7 - and what an out-of-hours call actually costs.
- SLA reality check. Response is not resolution. Ask for actual average response times over the last 12 months, not the contractual ceiling.
- VAT normalised? UK quotes mix ex-VAT and inc-VAT figures freely; every figure in this guide (and on our pricing page) is ex VAT.
- Whole-life cost. Add onboarding, likely new starters, projected out-of-hours and the exit terms - then annualise both quotes.
- Term and rises. Minimum term, notice period, auto-renewal clauses and the annual increase mechanism, in writing.
Why every MSP cost calculator gives you the same answer
While tearing down the pages that rank for IT support pricing, we found something telling: two major providers' calculators carry word-for-word identical boilerplate - the same "£30K annual salary, plus 43% burden" in-house comparison, the same one-technician-per-60-users assumption. They're the same template with different logos. One of them won't even show you the result on screen: it emails your estimate, because the calculator is a lead form wearing a spreadsheet costume. Another page ranks in the top three for "IT support costs calculator" without containing a calculator at all. And the most thorough article on the subject disclaims its own estimator three times with "not a quote".
None of this is scandalous - it's just what happens when nobody's prices are public. A calculator can only resolve to a real number if the rate card behind it is published, which is why ours does and theirs can't.
Sources
Market figures in this guide come from a July 2026 teardown of the UK provider pages ranking for IT support pricing queries, plus the named salary and government sources below. Where a page is undated, we cite it as accessed July 2026.
- Connection Technologies. How Much Does IT Support Cost Per User UK. connection-technologies.co.uk. Accessed July 2026. connection-technologies.co.uk/help/small-business-it-support/how-much-does-it-support-cost-per-user-uk
- Your IT Department. How Much Does IT Support Cost. your-itdepartment.co.uk. Accessed July 2026. your-itdepartment.co.uk/it-support/how-much-does-it-support-cost
- ATS Connection. How Much Does IT Support Cost - UK Pricing Guide. atsconnection.co.uk. July 2026. atsconnection.co.uk/how-much-does-it-support-cost
- Computer Centric. Small Business IT Support Costs - 2026 Pricing Guide. computercentric.com. 21 June 2026. computercentric.com/blog/small-business-it-support-costs
- Netitude. IT Support Costs - A Complete Pricing Guide. netitude.co.uk. Accessed July 2026. netitude.co.uk/blog/it-support-costs
- Blisstech Solutions. IT Managed Service Costs in the UK. blisstech.co.uk. 12 January 2026. blisstech.co.uk/blog/it-managed-service-costs-in-the-uk
- Superfast IT. Business IT Support Costs Calculator. superfast-it.com. 3 February 2022. superfast-it.com/articles/business-it-support-costs-calculator
- Aztech IT Solutions. IT Support Pricing and Cost Calculator. aztechit.co.uk. Accessed July 2026. aztechit.co.uk/services/managed-it-services/it-cost-calculator
- Ingenious Technology. Pricing and Cost Calculators. ingenious.co.uk. Accessed July 2026. ingenious.co.uk/pricing
- Intercity Technology. IT Support Pricing and Cost Calculator. intercity.technology. Accessed July 2026. intercity.technology/it-support-pricing
- Weald Computers. IT Support Costs for Business - Hourly, Day or Fixed Rates. wealdcomputers.com. Labour rates from April 2025. wealdcomputers.com/support-options-pricing
- The HBP Group. IT Support Pricing. thehbpgroup.co.uk. Accessed July 2026. thehbpgroup.co.uk/it-support-pricing
- CompareYourBusinessCosts. MSP FAQs: The Ultimate Guide. compareyourbusinesscosts.co.uk. 11 September 2025.
- Compare the Cloud. UK Managed Service Provider Pricing Guide. comparethecloud.net. Accessed July 2026.
- Micro Pro. The True Cost of IT Support in 2025. micropro.com. 5 June 2025.
- Core iTech. How Much Does IT Support Cost - London Guide. coreitech.co.uk. Updated March 2026.
- ITJobsWatch. IT Manager - UK median salary. itjobswatch.co.uk. July 2026.
- Office for National Statistics (ASHE). IT user support technicians (SOC 3132) - median annual pay. ons.gov.uk. 2025 edition, via CareerMetrics.
- Department for Science, Innovation and Technology and Home Office. Cyber Security Breaches Survey 2025/26. gov.uk. 30 April 2026. gov.uk/government/statistics/cyber-security-breaches-survey-20252026
- Vodafone Business. Securing Success: The Role of Cybersecurity in SME Growth. vodafone.co.uk. 7 April 2025.
- HM Government. Changes to Class 1 National Insurance Contributions. gov.uk. Effective 6 April 2025.
- HM Government. National Living Wage increases to £12.71 per hour. gov.uk. 1 April 2026.
- Microsoft. Advancing Microsoft 365: new capabilities and pricing update. microsoft.com. 4 December 2025.
- Kaseya. 2026 State of the MSP Report. kaseya.com. 14 April 2026.
- The Small Business Cyber Security Guy. MSP Pricing Anatomy: What UK SMBs Pay For. thesmallbusinesscybersecurityguy.co.uk. 2026.
- Inology. How Much Does Managed IT Support Cost Per User in the UK in 2026. inology.co.uk. 9 May 2026.
- Red Eagle Tech. Survey of 15 UK MSPs' published pricing and contract terms. redeagle.tech. July 2026.
Frequently asked questions
For a UK small or medium business in 2026, budget £30-£55 per user per month for basic helpdesk-led support, £45-£85 for a standard proactive package and £85-£150 for security-led cover with managed detection and response. Be wary below £40-£45 per user: the tooling alone costs a provider £20-£25 per user before anyone answers a ticket. Red Eagle Tech packages run £69-£160 per user per month ex VAT with enterprise MDR included in every tier.
UK managed IT support spans roughly £30-£150 per user per month in 2026. The realistic mid-market band is £50-£85 per user for proactive support without a security operations centre; packages that include MDR/SOC-grade security typically run £85-£150. Per-device pricing, where used, runs £15-£50 per device per month with servers costing more.
Worked monthly totals for 2026: a 5-person business typically pays £225-£425 for standard-band managed support, a 10-person business £450-£850 and a 25-person business £1.1k-£2.1k (all ex VAT). Published UK guides put 10-person totals at £400-£900 a month. At Red Eagle Tech, 10 people on Core costs £690 a month ex VAT with 24/7 MDR included - and you can buy it online.
Two ways to buy it, two price shapes. On a monthly contract, UK tech support costs £30-£150 per user per month depending on scope and security depth. Ad hoc, expect £70-£150 an hour with most providers clustering at £90-£120, often with a call-out minimum. Contracted per-user support works out cheaper than hourly rates for any business that raises more than a couple of tickets a month.
Break-fix and ad-hoc IT support costs £70-£150 an hour in the UK in 2026, with £90-£120 the most common band. Pre-paid blocks bring the hourly rate down - typically £78-£120 an hour when you buy 10-40 hours upfront. Out-of-hours call-outs run £100-£200 an hour, and London rates sit at the top of every band.
Per user is the dominant UK model in 2026: one monthly price covers each person and the devices they use, typically £30-£150 per user. Per-device pricing (£15-£50 per device per month, servers more) suits businesses with shared workstations, such as warehouses or clinics. Some providers charge a hybrid of both - per user and per endpoint - so always normalise quotes to a single all-in monthly total before comparing.
A standard UK managed package includes a helpdesk with an SLA, remote monitoring and management, patching, antivirus or endpoint protection, backup monitoring and Microsoft 365 administration. Proactive maintenance, EDR, email security and account management usually appear in mid-band packages. MDR/SOC-grade security, compliance support and strategic reviews are normally reserved for the £85-£150 premium band - though at Red Eagle Tech, CrowdStrike managed detection and response is included in every tier.
The common extras: onboarding fees of £500-£5k, new-starter setup at £50-£150 a head, out-of-hours work at £100-£200 an hour, project work at £650-£975 a day, software licences (almost never included), hardware supplied with a 10-30% margin and annual price rises. Ask for every one of these in writing before you sign - the headline per-user rate is rarely the whole bill.
Almost never. Microsoft 365, other software licences and cyber insurance are billed on top of the per-user support fee at virtually every UK provider. What varies is the markup: some providers pass licences through at cost, others add a margin. Always ask for the licence bill separately so you can compare support quotes like for like.
UK guides broadly agree that managed support starts to make sense at around five staff - the point where downtime, security risk and lost time outgrow ad-hoc fixes. A cyber attack costs the average UK small business £3,398 (Vodafone Business, April 2025), and the government's 2025/26 breaches survey found 46% of small businesses identified a breach or attack in the last year. Below five staff, our VIP packages cover teams as small as one person.
Usually. The arithmetic doesn't work below about £45 per user: providers pay £20-£25 per user per month for the toolset (monitoring, patching, endpoint security, backup) and £17-£25 in labour, so a £25-£30 headline price means stripped scope, hidden extras or a helpdesk that only reacts once things break. You pay the difference in downtime, in slow responses and in the bad month - and one serious incident wipes out years of 'savings'.
A per-user rate is built from three parts: the tooling stack (remote monitoring, patching, endpoint security, backup - about £20-£25 per user per month at trade prices), the labour to run your tickets and maintenance (£17-£25 per user at sustainable staffing levels) and the scope on top - out-of-hours cover, onsite visits, security operations and compliance. That's why quotes vary so much: a £40 quote and a £100 quote are usually not selling the same thing.
Hiring: a UK IT support technician earns about £34k a year at the median, which really costs £41k-£46k with employer National Insurance, pension, training and tools. An IT manager runs £55k (£66k-£74k all-in). Contracting: engineer day rates are £575-£975 depending on seniority. For context, 10 people on a £69-per-user managed plan cost £8,280 a year - which is why hiring rarely makes sense below about 50 staff.
Twelve-month minimum terms are the UK norm, with 24- and 36-month options common and small discounts sometimes offered for longer commitments. Monthly rolling contracts are rare, and free exit is rarer still - offboarding effort is usually chargeable or simply not priced anywhere. Red Eagle Tech is monthly rolling with free onboarding and free exit; annual prepay takes 10% off.
IT support priced like software
Core £69, Advanced £100, Complete £160 per user/month ex VAT - 24/7 CrowdStrike MDR in every package, monthly rolling, free onboarding and free exit.
No discovery call needed. Pick a package, enter your team size and buy online - your prices are already on the page.
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